RETURN POLICY

 

 

• Order Cancellations:

Orders that you submit online can not be canceled if it’s already been processed, and you may need to wait until you receive the merchandise in order to return it.

• Returns:

Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery.
To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.

• Shipping:
  If you would like to request a return, please send us an email to [email protected] with your email address and order number. Once you have submitted your request, return instructions will be sent to you within 72 hours. Please do not ship your return back without this authorization, as it will not be processed. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender.

You are responsible for paying all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.

• Refunds and Exchanges:

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

• General:

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

We will happily accept returns within 14 days after reception, provided that the item is in its original and unused condition.

The buyer is responsible for return shipping cost.

The refund will be for the original amount paid minus the shipping cost.

• Customs, Duties and Taxes:

Customs fees may be imposed upon arrival of a parcel and it’s the responsibility of the customer to pay it.

• Damages:
  Marrakesh artisan is not liable for any product lost during shipping. In this case please contact the shipment carrier to file a claim.

If you received your order damaged, please contact us immediately via our support email to resolve the issue.

Please save all packaging materials and damaged goods before filing a claim.